Returns and Exchanges

Returns & Exchanges

We're sure that you will love your new purchase from Cast Covers, but we understand that sometimes a product you order online is not quite what you wanted. That’s why we’ll happily exchange your purchase for up to 30 days from the day you purchased it.

We recommend that you follow the product size charts on each product page to determine the correct product size to suit you.

To exchange an item just send us a quick email within 30 days of dispatch of your order and let us know the reason why you wish to make an exchange. Exchanges can only be accepted if purchased through www.castcovers.co.nz and only once we have provided a Return Authorisation Number to you. If you have bought an item via another website or retail store please contact them directly.

We regret that we are unable to refund courier costs, as these are costs we have paid to an independent courier company to deliver your order to you.

Of course, all products must be returned in original new condition, unwashed, unworn, with tags still attached in the original, as new packaging with all the original documents which were included with the original order. The item should be packaged carefully so that it does not become damaged during transit and returned in a courier satchel to our postal address:

TXG Ltd trading as Cast Covers NZ
PO Box 51467
Pakuranga
Auckland 2140
New Zealand

Upon receipt of returned goods, TXG trading as Cast Covers NZ reserves the right to deny refund or exchange if the product does not meet our return policy requirements.

TXG Ltd trading as Cast Covers NZ takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the item.

DEFECTIVE PRODUCTS, WRONG PRODUCT SUPPLIED

In the event that we process an order incorrectly or you receive a damaged or defective product, we will gladly replace the exact same item and we will pay the delivery costs. Simply contact us by email to let us know that there is a problem, return the product to us and once we have inspected it to confirm if there is a manufacturing fault, we will either replace the product or issue a refund.

DAMAGE TO PRODUCT DURING USE

Cast Covers NZ takes no responsibility for damage caused to the Waterproof Protectors during use.

Please read carefully the enclosed care instructions and watch the videos on our website which show how to use the Bloccs Waterproof Cast Protectors.

Please examine your cast cover carefully before use, if there is any manufacturing fault, please do not use the cover but contact us and we will send a replacement cover to you and arrange to get the faulty cover returned to us. Only unused Cast Protectors will be exchanged.

The Bloccs waterproof covers are manufactured from high-quality rubber and are durable, however, if not handled with care the rubber may cut or tear. Sharp rough edges on casts, jewellery or sharp fingernails can penetrate the rubber. As the care of the Cast Cover after purchase is outside of our control, we are unable to replace or refund any covers which are damaged during use.

Customer Testimonials

We've helped hundreds of people find relief while they are recuperating and we're an ACC approved vendor. 
Meet a few of our customers and see how Cast Covers has impacted their recovery:

'"We have just returned from a 2 week holiday in Rarotonga. Before we left our 8-year-old daughter fell off her scooter and broke both bones in her arm. This was a huge blow for us as our holiday was all booked and we were nearly packing to leave. I went online and google searched cast covers and thankfully you guys came up! I was absolutely blown away by how amazing this product was … no more plastic bags, yay !!! Our girl was able to enjoy the holiday just like the rest of us, even diving and jumping into the pool and snorkelling out in the lagoon for hours on end. We have just had her cast removed but will be holding onto this wee gem for the future, thanks so much!!!  I can’t stress enough how awesome your product is. Even after using it every day for 6 weeks in plaster it’s still in absolutely pristine condition." 

Jenna Sayer, Queenstown

" I would just like to congratulate you not only on the great service, but also the great product i.e. Waterproof Protector. My wife received hers yesterday, she has been suffering from an ulcer on the lower part of her leg which has required heavy bandaging twice a week for some time, and today had the first carefree shower that she has been able to have for many weeks. We will both be eternally grateful for this great product. Thank you so very much."

Neville & Dian Butler

"Just wanted to drop you a line to let you know how I am going with my evenup. 

I have been using it every day since going from a cast into a moonboot and honestly do not know what I would do without it! Although I am still uneven due to my moonboot having a particularly large sole to it, the evenup at least reduces the strain on my other Achilles’ tendon and my hips and back. 

I have been interested to observe that few physiotherapists are even aware these are available and are very impressed with the concept on seeing mine." 
                                                                          
Louise Manders

100% Cast Cover Happiness Guarantee
happiness
At Cast Covers NZ we know you worry about ordering online.
But our 30-day Love Your Cast Cover Guarantee
means you don't have to worry.
Our goal is to help you, take care of you so that
you can get back to doing 
the things you love.
We value your health and happiness and anything we can do to help, we will.
We stand by our products 100% no matter what, no ifs, buts or maybes.
If you have a problem, just reach out to our Cast Cover Happiness Team
and we'll make it right.

Your Satisfaction is Our Primary Concern

Highest Quality Products - 100% Money Back Guarantee - Quick Shipping - Superior Customer Service