Returns and Exchanges
Returns & Exchanges
We're sure that you will love your new purchase from Cast Covers, but we understand that sometimes a product you order online is not quite what you wanted. That’s why we’ll happily exchange your purchase for up to 30 days from the day you purchased it.
Of course, all products must be returned in original new condition, unwashed, unworn, with tags still attached in the original, as new packaging with all the original documents which were included with the original order.
We absolutely believe in the quality of our products! However, we want to gently remind you that we can’t take responsibility for any damage that might happen during use, as how the product is handled is beyond our control. Thank you for understanding!
To exchange an item just send us a quick email within 30 days of dispatch of your order and let us know the reason why you wish to make an exchange. Exchanges can only be accepted if purchased through www.castcovers.co.nz and only once we have provided a Return Authorisation Number to you. If you have bought an item via another website or retail store please contact them directly.
We regret that we are unable to refund courier costs, as these are costs we have paid to an independent courier company to deliver your order to you.
The item should be packaged carefully so that it does not become damaged during transit and returned in a courier satchel to our postal address:
TXG Ltd trading as Cast Covers NZ
PO Box 51467
Pakuranga
Auckland 2140
New Zealand
Upon receipt of returned goods, TXG trading as Cast Covers NZ reserves the right to deny refund or exchange if the product does not meet our return policy requirements.
If an item is returned to us in a damaged condition we will contact you by email and provide photographs showing the damaged area, we will then dispose of the damaged product.
TXG Ltd trading as Cast Covers NZ takes no responsibility for returned items that do not reach us. We strongly recommend any items returned to us are sent via registered post or tracked courier to ensure it is received by us.
DEFECTIVE PRODUCTS, WRONG PRODUCT SUPPLIED
In the event that we process an order incorrectly or you receive a damaged or defective product, we will gladly replace the exact same item and we will pay the delivery costs. Simply contact us by email to let us know that there is a problem, return the product to us and once we have inspected it to confirm if there is a manufacturing fault, we will either replace the product or issue a refund.
DAMAGE TO PRODUCT DURING USE
Cast Covers NZ takes no responsibility for damage caused to the Waterproof Protectors during use.
Please read carefully the enclosed care instructions and watch the videos on our website which show how to use the Bloccs Waterproof Cast Protectors.
Please examine your cast cover carefully before use, if there is any manufacturing fault, please do not use the cover but contact us and we will send a replacement cover to you and arrange to get the faulty cover returned to us. Only unused Cast Protectors will be exchanged.
The Bloccs waterproof covers are manufactured from high-quality rubber and are durable, however, if not handled with care the rubber may cut or tear. Sharp rough edges on casts, jewellery or sharp fingernails can penetrate the rubber.
We absolutely believe in the quality of our products! However, we want to gently remind you that we can’t take responsibility for any damage that might happen during use, as how the product is handled is beyond our control. Thank you for understanding!