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Shipping Policy

FREE SHIPPING ON ORDERS OVER $200 TO NZ - URBAN ADDRESSES

We want to make your online shopping experience with us a straightforward, easy process, this is why we offer free express shipping within New Zealand for orders over $200 to an Urban address in an NZ City or Town using NZ Post Courier Post or Click and Collect is available from us in Pakuranga, Auckland.

Delivery Time Frame Estimates are:

To Urban addresses: takes generally 2 to 4 business days from dispatch

To Rural Delivery addresses: takes generally 4 to 7 business days from dispatch

Unfortunately, due to large increases in the cost of deliveries to NZ Rural Addresses, we are no longer able to offer free delivery to Rural Addresses. The cost of delivery to a Rural Address is a flat rate of $12.50 for Signature Not Required and $13.50 for Signature Required.

If you are unsure if your address is regarded as a Rural Delivery Address, we recommend checking your address on NZ Post Courier Post Address Checker too;.

If your order is less than $200, the delivery fee is a flat rate of $7.50 to Urban addresses in NZ towns or cities for Signature Not Required and $8.50 for Signature Required.

Orders are dispatched every business day Monday to Friday.

We are unable to offer a Saturday delivery service.

Please note that if your parcel is not delivered or is delivered damaged:

  • Missing parcels must have a query raised with NZ Post Courier Post within 14 days of pickup to be eligible for a lost parcel claim.
  • Damaged parcels must have a query raised with NZ Post Courier Post within 7 days of delivery (please keep the packaging as well as the products, as the courier will uplift everything from you).

We ship international orders to Australia through NZ Post Courier Post (7 to 10 working days), tracked, signature required service for orders up to 1kg $25.00.

Click and Collect Orders can be collected from us, but the order must be placed and paid for on our website. We will email you our address for collection as soon as your order is ready to be collected.

Please contact us at sales@castcovers.co.nz or call us on 0800 894 769 if you have any queries.

Customer Testimonials

We've helped thousands of people find relief while they are recuperating and we're an ACC approved vendor. 
Meet a few of our customers and see how Cast Covers has impacted their recovery:

'"We have just returned from a 2 week holiday in Rarotonga. Before we left our 8-year-old daughter fell off her scooter and broke both bones in her arm. This was a huge blow for us as our holiday was all booked and we were nearly packing to leave. I went online and google searched cast covers and thankfully you guys came up! I was absolutely blown away by how amazing this product was … no more plastic bags, yay !!! Our girl was able to enjoy the holiday just like the rest of us, even diving and jumping into the pool and snorkelling out in the lagoon for hours on end. We have just had her cast removed but will be holding onto this wee gem for the future, thanks so much!!!  I can’t stress enough how awesome your product is. Even after using it every day for 6 weeks in plaster it’s still in absolutely pristine condition." 

Jenna Sayer, Queenstown

" I would just like to congratulate you not only on the great service, but also the great product i.e. Waterproof Protector. My wife received hers yesterday, she has been suffering from an ulcer on the lower part of her leg which has required heavy bandaging twice a week for some time, and today had the first carefree shower that she has been able to have for many weeks. We will both be eternally grateful for this great product. Thank you so very much."

Neville & Dian Butler

"Just wanted to drop you a line to let you know how I am going with my evenup. 

I have been using it every day since going from a cast into a moonboot and honestly do not know what I would do without it! Although I am still uneven due to my moonboot having a particularly large sole to it, the evenup at least reduces the strain on my other Achilles’ tendon and my hips and back. 

I have been interested to observe that few physiotherapists are even aware these are available and are very impressed with the concept on seeing mine." 
                                                                          
Louise Manders

Read more customer stories Shop Now
100% Cast Cover Happiness Guarantee
happiness
At Cast Covers NZ we know you worry about ordering online.
But our 30-day Love Your Cast Cover Guarantee
means you don't have to worry if you change your mind.

Our goal is to help you, take care of you and anything we can do to help, we will.

If you have a problem, just reach out to our Cast Cover Happiness Team and we'll do what we can to help you get back to doing the things you love.

We absolutely believe in the quality of our products! However, we want to gently remind you that we can’t take responsibility for any damage that might happen during use, as how the product is handled is beyond our control. Thank you for understanding!

 

Your Satisfaction is Our Primary Concern

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